PRIVACY POLICY

Privacy Policy

Last updated: August 2025

Manchester Outdoor Fitness ("we", "us", or "our") is committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether online, via the Member App, in person, or through any other service we offer.

1. Who We Are

Manchester Outdoor Fitness is operated by Obrien Health Ltd

If you have any questions about this policy or your data, you can contact us at:
📧 support@manchesteroutdoorfitness.co.uk

2. What Information We Collect

We may collect and process the following personal data:

Identity Information – Name, date of birth, gender

Contact Information – Email address, mobile number, emergency contact details

Membership Information – Payment records, attendance history, membership type

Health Information – Any medical disclosures you voluntarily provide (e.g. for injury or pause requests)

Technical Data – Device type, IP address, browser type, location (if you use the app)

Marketing Preferences – Your choices around email/SMS marketing communications

3. How We Collect Your Information

We collect data in the following ways:

When you sign up via our website, Member App (powered by Glofox), or in person

When you book or attend classes

When you fill out forms (e.g. waivers, assessment submissions)

When you contact us by email or social media

Automatically through cookies when using our website

4. How We Use Your Information

We use your information to:

Manage your membership and class bookings

Communicate important updates (e.g. timetable changes, cancellations)

Send promotional emails or SMS (only if you've opted in)

Respond to your enquiries or requests

Analyse attendance trends and improve our services

Meet our legal and accounting obligations

5. Marketing Communications

We may contact you by email or SMS with news, offers, or events — only if you have given consent.

You can opt out at any time by:

Clicking “Unsubscribe” in emails

Replying “STOP” to SMS

Contacting us at support@manchesteroutdoorfitness.co.uk

6. Sharing Your Information

We never sell your data. We may share your data with trusted third parties such as:

Glofox, our Member App provider

Payment processors

Marketing platforms (e.g. SMS or email service providers)

Legal or regulatory authorities (if required by law)

All partners are bound by data protection laws and contracts.

7. How We Protect Your Data

We implement appropriate security measures (both digital and physical) to protect your data from loss, misuse, or unauthorised access.

Your information is stored securely and only accessible by authorised personnel.

8. How Long We Keep Your Data

We retain your data only as long as necessary to fulfil the purposes outlined above, including:

Your active membership period

Up to 6 years afterward, to comply with legal and accounting obligations

You can request deletion of your data at any time (see Section 10).

9. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

Improve user experience

Track site usage

Enable login features

You can control or disable cookies in your browser settings.

10. Your Rights

Under the UK GDPR, you have the right to:

Access a copy of the personal data we hold

Request correction of inaccurate data

Ask us to delete your data ("Right to be forgotten")

Restrict or object to how we use your data

Withdraw consent for marketing at any time

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at support@manchesteroutdoorfitness.co.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and where appropriate, we’ll notify you by email.

12. Contact Us

If you have any questions or concerns about how we handle your data, please contact us:

📧 support@manchesteroutdoorfitness.co.uk